Last Updated: March 2026
All one-time setup fees and onboarding costs are strictly non-refundable once the onboarding process has commenced, as these cover the manual labor required for prompt engineering, calendar integration, and custom configuration of your AI agent.
Monthly and annual subscription charges are generally non-refundable. However, you may cancel your subscription at any time to prevent future billing.
Charges for overage minutes or additional voice minute bundles are non-refundable once the minutes have been utilized by the AI agent on live calls. Unused minutes may roll over according to your specific plan terms, but they cannot be refunded for cash.
You can cancel your subscription at any time through your dashboard or by contacting support at hello@velyra.us. Upon cancellation, you will continue to have access to the service until the end of your current billing cycle.
In the event of a billing error on our part, or if the service is completely unavailable due to severe technical issues for an extended period, we may offer a pro-rated refund or account credit at our sole discretion. Please contact our support team to review your case.