Last Updated: May 7, 2026 · Effective Date: May 7, 2026
By accessing or using the Velyra AI platform, website, or any associated services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our Service. These Terms constitute a legally binding agreement between you and Velyra LLC ("Velyra," "we," "us," or "our").
Velyra AI provides a cloud-based Software-as-a-Service (SaaS) platform that enables businesses to deploy AI-powered inbound call automation software. The Service allows businesses to configure, deploy, and manage AI voice receptionist agents that handle inbound telephone inquiries on behalf of the subscriber business.
Inbound Calls Only: The Velyra AI platform is strictly an inbound call handling solution. The Service does not initiate, enable, or support outbound calling, telemarketing, robocalling, automated dialing, or any form of unsolicited contact with third parties. Subscribers may not use the Service to contact individuals who have not first contacted the subscriber's business.
Synthetic Voice Disclosure: All voices used by the Velyra AI platform are fully computer-generated using licensed synthetic text-to-speech technology. No real person's voice is cloned, impersonated, or replicated without explicit consent. The AI agent is not a real human being.
You must be at least 18 years old and a legal business entity or sole proprietor operating a legitimate business to subscribe to the Service. By creating an account, you represent and warrant that all information you provide is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials.
You agree that you will NOT use the Service to:
Caller Consent Obligation: It is your sole responsibility as a subscriber to ensure that your callers are informed that their call may be handled and recorded by an automated AI system. You must obtain any consents required by applicable law before collecting caller information through the Service.
Access to the Service is provided on a subscription basis. Subscription fees are charged in advance on a monthly or annual basis depending on your selected plan. Voice minute usage is billed based on actual minutes consumed by the AI agent on live inbound calls. A one-time setup and onboarding fee applies upon initial activation of a paid subscription.
All fees are non-refundable except as expressly stated in our Refund Policy. Subscriptions automatically renew unless cancelled prior to the renewal date. Velyra reserves the right to modify pricing with 30 days' written notice to active subscribers.
You retain ownership of all data provided by your business and your callers through use of the Service ("Subscriber Data"). By using the Service, you grant Velyra LLC a limited, non-exclusive license to process Subscriber Data solely to provide and improve the Service. We do not sell your Subscriber Data to third parties.
Call recordings and transcripts generated through the Service are stored securely and accessible only to authorized account holders. You are responsible for ensuring your use of call recordings complies with applicable recording consent laws in your jurisdiction.
The Velyra AI platform, including its software, AI models, interface designs, trademarks, and all related intellectual property, is owned exclusively by Velyra LLC. Nothing in these Terms transfers any ownership of intellectual property to you. Your subscription grants you a limited, non-exclusive, non-transferable right to use the Service during the subscription period.
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. Velyra does not warrant that the Service will be uninterrupted, error-free, or completely secure. We make no representations regarding the accuracy or reliability of AI-generated responses.
To the fullest extent permitted by applicable law, Velyra LLC and its directors, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of data, loss of goodwill, or business interruption, arising out of or related to your use of the Service. Our total aggregate liability for any claim shall not exceed the total fees paid by you to Velyra in the 12 months preceding the claim.
You agree to indemnify, defend, and hold harmless Velyra LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or the rights of any third party; or (d) any content or data you provide through the Service.
Velyra reserves the right to suspend or terminate your account and access to the Service immediately and without prior notice if you breach these Terms, engage in prohibited conduct, or if we are required to do so by law. Upon termination, your right to use the Service ceases immediately. You may cancel your subscription at any time via your dashboard or by contacting hello@velyra.us.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. You waive any right to bring claims as part of a class action.
We reserve the right to update these Terms at any time. We will notify active subscribers of material changes via email or a prominent notice within the platform. Continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.
For questions about these Terms, please contact us at:
Velyra LLC
Email: hello@velyra.us
Website: velyra.us